Privacy Policy

Introduction

Square Perch Ltd respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with us.

Square Perch Ltd (the data controller) owns the squareperch.co.uk website and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).

Purpose of This Privacy Policy

This privacy policy provides information on how we collect and process your personal data through your interaction with our services, including via our website, or any communication with us.

This privacy notice tells you what to expect us to do with your personal information.

• Scope of this privacy policy

• Contact details

• What information we collect, use, and why

• Special category/sensitive data

• Your data protection rights

• Lawful bases for use of your data

• Where we get personal information from

• Information security

• Cookies

• How long we keep information

• Who we share information with

• How to complain

Scope of this privacy policy

Personal data means any information capable of identifying an individual. It does not include anonymised data.

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Contact details

Email: hello@squareperch.co.uk
Telephone: +44(0)1865 537707
Postal address: Century House, Wargrave Road, Henley-on-Thames, RG9 2LT

What information we collect, use, and why

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We also collect or use the following information to provide services, deal with queries, provide service updates, or for marketing purposes:

• Names and contact details, such as

  • Email addresses

  • Telephone numbers

  • Addresses

• Website user information (including user journeys and cookie tracking)

• Marketing preferences

• Customer or client accounts and records

• Correspondence

Special category/sensitive data

We do not collect any special category or sensitive data about you or data relating to children. Sensitive or special category data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Your data protection rights

You have rights under data protection laws in relation to your personal data, including the right to access, correct, or erase your data, object to processing, and request data portability.

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

• Your right to erasure - You have the right to ask us to delete your personal information.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

• Your right to object to processing - You have the right to object to the processing of your personal data.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

• Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.

You are not required to pay any charge for exercising your rights. To exercise any of these rights, please contact us using the details provided above.

For more information on your rights, please refer to the ICO’s website: https://ico.org.uk/.

Our lawful bases for the collection and use of your data

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights which are set out in brief below.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details above.

Our lawful bases for collecting or using personal information to provide services, deal with queries, for legal requirements, service updates, or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • to reply to communications sent to us

  • to keep records

  • to market our business

  • the performance of a contract between you and us and/or taking steps at your request to enter into such a contract

  • to properly administer our website and our business

Where we get personal information from

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• You have filled in our website contact form

We also receive personal information indirectly, from the following sources in the following scenarios:

• We have met you in person or spoken to you on the telephone

We use the information that you have given us to keep you updated on our business and activities.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorised access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Cookies

Our website uses cookies. We use cookies to improve your experience on our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may not function properly.

How long we keep information

We retain your personal data as long as necessary to fulfil the purposes we collected it for, including legal, regulatory, and accounting obligations, and any other legal basis we have for using your information (e.g., your consent, performance of a contract with you or our legitimate interests as a business). For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

We may share your personal data with certain third parties, for example:

• Professional or legal advisors or consultants

• External auditors or inspectors

• Warranty and guarantee providers

• Professional consultants

• Organisations we’re legally obliged to share personal information with

• Suppliers and service providers

• Third parties to whom we sell, transfer, or merge parts of our business or our assets

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow third parties to process your personal data for specified purposes and in accordance with our instructions.

We will not supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data may involve a transfer of data outside the EEA. When transferring personal data from the United Kingdom to the United States, we rely on the UK Extension to the EU-US Data Privacy Framework (DPF). We ensure that US organisations receiving this data are certified to the DPF and comply with its Principles, providing an adequate level of protection as recognised by UK adequacy regulations.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Changes to This Policy

This privacy policy is under regular review. This version was last updated in January 2026.